Ever find yourself Googling definitions of words that you read in articles or hear in conversations? With so many acronyms and point of sale specific jargon out there we have decided to come up with a list of the most common terms in our industry to help the newcomers and even the seasoned business owners.
Before we get into that, let’s confirm the difference between cloud-based POS software and POS systems.
Cloud-based POS or point of sale software is web-based software used for transaction and inventory management. It helps business owners to complete credit and cash transactions. They can also generate reports to help analyze and monitor their inventory and sales. A POS system, on the other hand, is the hardware of products used together to make a system. This can include iPads, scanner, and printers.
Below are the terms listed in our industry for the Point of Sale, or POS for short
Found in the owner-facing interface of POS software, it’s the summary of all register activity for a given date or date range.
Apple’s technology that allows customers to pay at the register with their iPhones. As you’ve heard from us many a time before, don’t prefer, but demand that the POS system you invest in allows you to accept mobile payments such as Apple Pay.
The cost given to an untracked inventory item.
Software in the final stages of development. Periodically, when your POS system provider launches new software, it will be released in beta versions.
The ability to add, delete, and/or edit multiple inventory items, or customers at once, using spreadsheet templates.
A specific subgroup within a department, e.g. Food, Merchandise.
Total amount of cash in the drawer at the close of a shift.
Menu of a register application to access cashier and manager functions.
How much it costs your business to purchase an item. Cost of inventory should be reflected in your POS system’s dashboard.
Customer lists store customer information and keep track of customer purchases. They are especially useful when sending email receipts or for marketing purposes.
General grouping for items. Used for organization, reporting, and ticket printing.
The unique name for a sale item, as it appears on the register app and receipts used for bulk management.
Information found in an iPad register app. It will display system status and everything on your register from connection status to devices plugged in.
An item pending redemption, such as a gift card.
An employee code that allows for manager access at the register.
The percentage of revenue left after cost and discounts.
Analytics, shown in your point of sale system’s dashboard such as customer growth and email receipt interactions.
The ability to combine multiple checks into one larger check.
Additions or special requests added to an item to make it more distinguishable. An example of this would be a particular wine that comes in both a half bottle and a full bottle. The modifier being the size.
The ability to create and manage custom discounts, such as those given to an employee or student.
Sales Total, minus returns Total, and minus Discounts. This number is often found in your point of sale system’s sales dashboard.
An employee’s credit card tips that may be removed from the cash drawer.
The total dollar amount of items that are not taxed for a given time period.
Open Checks or Open Tab
A customer order that has not yet been processed and closed.
When a register is ready to run sales.
The total amount of cash in the drawer at the beginning of the shift.
The classification of a transaction being performed (sale / return).
When a low-quantity limit prompts items to appear on the reorder report.
Any cash added to a till during an open shift, typically used for adding change.
Cash removed from drawer, typically used for tipping employees and small business purchases.
The option to select a printer for kitchen items to print, found when setting up ticket printers.
The materials needed to make up inventory items, e.g., flour, eggs, buns.
A printout of items that a customer purchases. Can be a paper receipt or emailed receipt.
Unique 19-digit transaction code used to track purchases and perform returns.
The action of adding units and update the cost of inventory within your POS system.
The amount, determined by you, to be considered “fully stocked” at the business.
For an iPad-based POS system, the iPad/iPads on which you are running the software.
An employee code that gives users cashier or manager privileges.
A screen on the iPad to view all connected iPad registers.
User with manager privileges when using the register.
Cash deposits made from your till into your safe or bank.
The time between when a shift is open and closed and transactions are processed.
The hours an employee works.
An outline of register interaction data during a given shift.
When you move items or divide them from one check to another.
The ability to accept multiple payments, cash, credit card, mobile payment, or a combination on one transaction.
List of inventory items.
Code to reorder from suppliers, used for inventory purposes.
Create a tax group for items that require a different rate from the default tax rate.
Act of processing a transaction at the register.
Paper slips printed by the kitchen printer with item preparation information.
Tips and Signature
When a customer decides whether or not to leave a tip via a POS system and signs their signature on the iPad.
Unique code that identifies the transaction within your POS database.
A list of every sale and return for a specified date range.
When the latest version of your POS software is loaded.
Snapshot of what has occurred within the shift up until that point.
End of day summary printed after the shift is closed.